Shipping Policy

Shipping Policy

Thank you for shopping with Celistroa! Below are the details of our shipping process.

Processing Time

  • Orders are processed within 1–3 business days (excluding weekends and holidays).

  • You will receive a confirmation email once your order is shipped.

Shipping Methods & Delivery Time

We currently offer Standard Shipping only:

  • Standard Shipping: Estimated delivery time is 5–10 business days after processing.

  • Delivery times may vary based on your location, weather conditions, or carrier delays.

Shipping Costs

  • Shipping rates are calculated at checkout based on the weight and destination of your order.

  • Free shipping may be available on certain promotions or order values.

International Shipping

We offer international shipping, but delivery times vary depending on your country and local customs processing. Please note:

  • Customers are responsible for any customs duties or import taxes.

  • Some countries may experience longer shipping times due to customs clearance.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. If you don’t receive one, check your spam folder or contact us at support@celistroa.com.

Lost or Delayed Shipments

If your order is delayed beyond the estimated delivery time:

  • Check your tracking number for updates.

  • Contact the shipping carrier for further assistance.

  • If the package is lost, reach out to support@celistroa.com so we can assist you.